Popular Questions

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Popular Questions

Got a question? Check out our popular articles below to find the answer you're looking for.

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Delivery Information

For Economy shipments within the US, you can expect your order to arrive in 6-10 business days once it has shipped from our distribution center. Domestic shipping guidelines apply to shipping within the contiguous United States only.

Orders shipped to Alaska, Hawaii, APO, FPO, and US Territories including Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia are considered non-domestic and are subject to longer ship times.

On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays. Carbon38 is not responsible for delays in shipping or delivery that result from factors outside our control such as inclement weather, acts of God, or any other shipping-related issue(s). Under no circumstance shall Carbon38 be responsible for any incidental or consequential damages.

My order is wrong

For Economy shipments within the US, you can expect your order to arrive in 6-10 business days once it has shipped from our distribution center. Domestic shipping guidelines apply to shipping within the contiguous United States only.

Orders shipped to Alaska, Hawaii, APO, FPO, and US Territories including Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia are considered non-domestic and are subject to longer ship times.

On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays. Carbon38 is not responsible for delays in shipping or delivery that result from factors outside our control such as inclement weather, acts of God, or any other shipping-related issue(s). Under no circumstance shall Carbon38 be responsible for any incidental or consequential damages.

How do I return my items?

For Economy shipments within the US, you can expect your order to arrive in 6-10 business days once it has shipped from our distribution center. Domestic shipping guidelines apply to shipping within the contiguous United States only.

Orders shipped to Alaska, Hawaii, APO, FPO, and US Territories including Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia are considered non-domestic and are subject to longer ship times.

On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays. Carbon38 is not responsible for delays in shipping or delivery that result from factors outside our control such as inclement weather, acts of God, or any other shipping-related issue(s). Under no circumstance shall Carbon38 be responsible for any incidental or consequential damages.

How do I track my order?

For Economy shipments within the US, you can expect your order to arrive in 6-10 business days once it has shipped from our distribution center. Domestic shipping guidelines apply to shipping within the contiguous United States only.

Orders shipped to Alaska, Hawaii, APO, FPO, and US Territories including Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia are considered non-domestic and are subject to longer ship times.

On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays. Carbon38 is not responsible for delays in shipping or delivery that result from factors outside our control such as inclement weather, acts of God, or any other shipping-related issue(s). Under no circumstance shall Carbon38 be responsible for any incidental or consequential damages.

Collapsible content

Delivery Information

For Economy shipments within the US, you can expect your order to arrive in 6-10 business days once it has shipped from our distribution center. Domestic shipping guidelines apply to shipping within the contiguous United States only.

Orders shipped to Alaska, Hawaii, APO, FPO, and US Territories including Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia are considered non-domestic and are subject to longer ship times.

On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays. Carbon38 is not responsible for delays in shipping or delivery that result from factors outside our control such as inclement weather, acts of God, or any other shipping-related issue(s). Under no circumstance shall Carbon38 be responsible for any incidental or consequential damages.

My order is wrong

For Economy shipments within the US, you can expect your order to arrive in 6-10 business days once it has shipped from our distribution center. Domestic shipping guidelines apply to shipping within the contiguous United States only.

Orders shipped to Alaska, Hawaii, APO, FPO, and US Territories including Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia are considered non-domestic and are subject to longer ship times.

On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays. Carbon38 is not responsible for delays in shipping or delivery that result from factors outside our control such as inclement weather, acts of God, or any other shipping-related issue(s). Under no circumstance shall Carbon38 be responsible for any incidental or consequential damages.

How do I return my items?

For Economy shipments within the US, you can expect your order to arrive in 6-10 business days once it has shipped from our distribution center. Domestic shipping guidelines apply to shipping within the contiguous United States only.

Orders shipped to Alaska, Hawaii, APO, FPO, and US Territories including Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia are considered non-domestic and are subject to longer ship times.

On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays. Carbon38 is not responsible for delays in shipping or delivery that result from factors outside our control such as inclement weather, acts of God, or any other shipping-related issue(s). Under no circumstance shall Carbon38 be responsible for any incidental or consequential damages.

How do I track my order?

For Economy shipments within the US, you can expect your order to arrive in 6-10 business days once it has shipped from our distribution center. Domestic shipping guidelines apply to shipping within the contiguous United States only.

Orders shipped to Alaska, Hawaii, APO, FPO, and US Territories including Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia are considered non-domestic and are subject to longer ship times.

On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays. Carbon38 is not responsible for delays in shipping or delivery that result from factors outside our control such as inclement weather, acts of God, or any other shipping-related issue(s). Under no circumstance shall Carbon38 be responsible for any incidental or consequential damages.

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